Refund policy
If you are not completely satisfied with your purchase, you may return it in resalable condition within 14 days of receipt. However, please note that custom-made water blades or any made-to-order items, as well as used products, are non-returnable.
Returns must be securely packaged and arrive safely at our warehouse in a resalable condition.
Returns should be sent to the following:
FAO: Returns Department
MAKE Metalwork
Unit 8
Eastwood Trading Estate
Chesterton Way
Rotherham
S65 1EN
You will be contacted as soon as we receive your returned order, and we will work as quickly as possible to issue a refund to the original method of payment. We try to issue refunds on the day we receive your order, although sometimes it may take 3- 5 working days. Please note that we do not offer refunds on postal charges.
You can always contact us for any return questions at hello@waterblades.co.uk.
Damages and issues
On the unlikely chance you receive a faulty or damaged product, please contact us within 14 days of delivery on 0800 488 0920 and we will send out a replacement. We will refund the postage and packaging charges you have paid to receive and return faulty or damaged products. Please send us a copy of your postage receipt.
Returned Water Blades or accessories may be subject to a 25% restocking fee, so a refund will only be 75% of the original price paid.
We do not accept responsibility for returns lost or damaged in transit so please keep your proof of postage.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
